Legal and privacy
Our policies on privacy, data processing, retention, and security, and how to have your data exported or deleted.
Everything governing your use of Zappush, and everything governing what we do with the data you send us, lives on our website. This page points you at the right one.
Privacy Policy
What personal information we handle, why, who we share it with, and the control you have over it.
Terms and Conditions
The agreement between you and Zappush: what we provide, what it costs, and what each of us is responsible for.
Data Processing Agreement
The terms on which we handle your data, including the full list of providers who touch it and where they are.
Data Retention Policy
How long we keep your data, what happens when your account closes, and how to have any of it deleted.
Security
Where your data lives, how it is encrypted, who can reach it, and what we do not claim.
Refund and Cancellation Policy
How to cancel, what happens when you do, and when a refund is available.
Getting your data out, or deleted
You can ask us to export or delete any part of your data at any time. That can be a single shopper, a date range, one connected store, or everything.
Email support@zappush.com from an address on your account and tell us what you want. We confirm the scope with you before we touch anything, and we confirm again when it is done. There is no charge, whatever your plan.
Deletion is permanent. Once data is removed it cannot be restored, and reports covering that period will change to reflect it.
When your account closes, we hold your data for 30 days so you can reactivate or take an export, and then we delete it. Ask us if you want it gone sooner.
Keeping customer data unreadable
If your business cannot have customer contact details stored in readable form by a third party, privacy mode converts them to an unreadable reference the moment they arrive. The dashboard still recognises a returning shopper and still reports accurately, it just never holds a readable name, email, or phone number.
Questions
Anything about these policies, a vendor security review, or a request about your data: support@zappush.com. A person answers.