Billing & plans
View your Zappush plan and status, manage your free trial, update your payment method, and cancel or resubscribe for a store.
Billing is per store. Open Settings → Organization → Billing to see your plan, your status, and the actions available to you. This page explains each status and what you can do.
Your plan and status
The Billing card shows your plan name, price, and billing cycle (Monthly or Quarterly). A badge next to the plan shows your current status:
- Active: your subscription is running. You also see your Next Billing Date and the Current Period dates.
- Free trial: you are in a trial. The card shows how many days are left and the date of your first charge.
- On Hold: a payment issue paused your subscription. Update your payment method to continue.
- Cancelled or Expired: your subscription has ended.
- Failed: a payment did not go through.
- Pending: the subscription is still being set up.
The billing cycle is managed by support. To change it, contact us.
Free trial
While you are on a free trial, the card shows the number of days left and a note: First charge on the date the trial ends. You can cancel any time before that date and you will not be charged.
Update your payment method
Click Update Payment Method. Zappush opens the secure Razorpay portal where you can update your card or payment details. This is available while your subscription is Active or On Hold.
If a payment fails, the card shows a Last payment failed alert with the date. Update your payment method to keep your service running.
Cancel your subscription
While Active, click Cancel Subscription. Cancelling takes two steps so you do not do it by accident:
- Click Cancel Subscription.
- Click Confirm Cancel, or click Keep Subscription to back out.
Cancellation takes effect at the end of your current billing period, not immediately, so you keep access until then. The card then shows the scheduled cancellation date. To reverse a scheduled cancellation, contact support.
Resubscribe
If your subscription has Cancelled or Expired, the card shows Your subscription has ended. Click Resubscribe to start again and regain access.
Managed billing
Some accounts are billed directly by the Zappush team. If yours is, the card shows a Managed badge and a note that your billing is handled by us. There are no self-service payment or cancel buttons in this mode. Contact us for any plan changes.
If you see No active subscription, billing has not been set up for this store. Contact support to activate it.
Team & roles
Invite teammates to Zappush, set their role, track pending and past invites, and understand what Member, Admin, and Owner can each do.
Workspaces & stores
How your organization, workspaces, and stores fit together in Zappush, which settings live at each level, and how to switch between stores.